dreasytech.com.au offers a (30) day manufacture defect warranty, starting from the date the product(s) was delivered to the customer. If more than 30 days have passed since receiving your purchase, unfortunately we can’t offer you a refund or exchange.

For merchandise was confirmed as genuinely defective（Product Design problem & Quality issues）, we will ship out a replacement free of charge directly. The consumer will not be charged any fees for approved warranty service.

In almost all cases, we will work with you to debug your issue firstly.

Faulty or damaged goods

1. If a product is received damaged or faulty, we will repair, replace and/or refund based on the nature of the damage or fault.
2. It is important you check your goods as soon as received and if any issues we need to be informed within 48 hours as we will be unable to accept any claims after that time frame. Please also ensure to retain all original packaging until further notice.
3. If you notice any damage to your goods please notify the driver, sign delivery docket stating subject to inspection AND email info@dreasytech.com.au within 48 hours of delivery.
4. Each claim should have all proof of defect by mean of photo or video showing clearly the defect of the product. Please create a ticket to send us photos or video of your product, a detailed description of your issue, and a description of what you have already done to fix it. We are happy to solve any problem you may meet.
5. NOTE: The refund amount is limited to the purchase price of the item.